The opportunity
Upwork Inc. ’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled.
What you'll do
Lead the design, build, and operation of the office network, including: switching, wireless, routing, DNS, firewalls, VPNs, and secure connectivity to Upwork’s cloud environments, with monitoring, change, and recovery practices documented from day one.
Own local technical operations during office launch by diagnosing and: resolving on-site infrastructure issues, coordinating with Corporate Technology and Workplace on employee connectivity and meeting room technology, and handing off workplace support cleanly once a dedicated resource is established.
Operate and improve cloud infrastructure across providers, accounts, and: environments, managing the full lifecycle from provisioning and patching to capacity planning, backup validation, recovery testing, and decommissioning, with attention to availability, security, scalability, and cost.
Build reusable, well-tested infrastructure as code with Terraform Enterprise: or Terraform Cloud, and use Chef, Ansible, or similar tools to keep systems consistent and reduce manual change. Use AI coding assistants to speed up module development, testing, and drift analysis, and review the output for accuracy and risk.
Operate Kubernetes and Amazon EKS infrastructure, including cluster and node: lifecycle, networking, ingress, storage integration, upgrades, and observability, partnering with Kubernetes Platform and Reliability Engineering to establish shared operational practices across cloud and runtime layers.
Strengthen observability, alerting, runbooks, and incident response, join the: production on-call rotation, and turn recurring issues into preventive controls and automation built in Python, Go, Bash, or a comparable language.
What they're looking for
- Support security reviews, audits, and compliance controls through accurate: documentation and repeatable processes, and share operational best practices with teammates as the team grows.
- Experience owning production cloud infrastructure, including reliability,: maintenance, and recovery, with solid Linux skills and configuration management experience using Chef, Ansible, or similar tools.
- Strong hands-on enterprise networking experience across office networks,: switching, wireless, routing, DNS, firewalls, VPNs, and cloud connectivity.
- Experience building and maintaining infrastructure with Terraform, including: reusable modules, state management, upgrades, and drift remediation, plus scripting or software skills in Python, Go, Bash, or a comparable language.
