The opportunity
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible.
What you'll do
Lead complex transformational customer programs, shape and define the project: outcome and then steer towards it.
Planning, scheduling, and management of project timelines and activities from: project kick-off through to training, ensuring each project is delivered on time and meets the customers' requirements.
Manage resources, schedule, scope and budget on multiple projects by creating: and maintaining detailed project plans that emphasize speed to delivery and maximise the efficient use of resources needed to meet the requirements.
Collaboration with senior executives, process owners and technical teams: within each customer to understand their goals, objectives and requirements and to ensure their successful implementation. You will be their primary point of contact for product feature requests and escalation of support issues.
Regularly communicate project status, covering key discussion items, action: items, risks and issues. Keep projects up to date in the Celonis Professional Services Automation System to enable accurate and timely project and portfolio reporting.
Proactively manage and escalate risks and issues internally to Celonis: management and externally to customer project sponsors to minimize impact to project success.
What they're looking for
- Provide guidance and mentoring to the implementation team, including partner: resources, to ensure Celonis methodology is being followed.
- Use your experience to contribute to the continual improvement of Celonis: Services methods as well as the maturing field expertise and best practices.
- Client-facing Project Management experience in enterprise software: implementations, managing multiple projects concurrently.
- Extensive experience in project management disciplines, including documenting: and maintaining project plans, risk/issue/action logs, and driving problem resolution in partnership with customers and Celonis executives.
