Lead Strategic Customer Success PartnerNew

Uber Freight
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The opportunity

The Lead Strategic Customer Success Partner is a senior client-facing role responsible for driving performance, retention, and growth across large enterprise customer accounts within Uber Freight’s Transportation Management business.In this role, you will serve as a strategic…

What you'll do

  • Own and manage relationships with enterprise customers

  • Develop and execute account strategies to drive retention and growth

  • Lead customer business reviews (QBRs/MBRs) and executive presentations

  • Identify opportunities for cost savings, efficiency improvements, and account expansion

  • Analyze performance data and translate insights into actionable recommendations

  • Partner with Operations, Analytics, and Commercial teams to deliver customer outcomes

What they're looking for

  • Manage escalations and resolve complex customer issues
  • Support contract renewals and commercial discussions as needed
  • Build strong relationships with customer stakeholders at multiple levels
  • Ensure alignment between customer goals and Uber Freight capabilities