The opportunity
As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand.
What you'll do
Drive and influence the full renewal and expansion sales cycle
Serve as an advisor and role model for exemplary customer service
Balance autonomy with effective communication upwards
Act as a regional/segment owner and escalation point for relevant matters
Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
What they're looking for
- Focus on talent attraction, retention, and development to create high-performance teams
- Experienced in Customer Success or Account Management, with 6+ years of: experience preferred and at least 3 years in the SaaS space
- + years of experience leading a high-performing team of Customer Success Managers
- A proven track record of success in negotiating contract terms and overcoming: pricing objections for renewal and upsell opportunities
