The opportunity
Anthropic's consulting and systems integration partners now sell and deliver Claude work at growing volume, and selling alongside partners is working. What matters next is delivery: whether the partner completes the work, whether the customer's Claude usage grows and holds, and…
What you'll do
Own every customer engagement in your book from partner match to completed: outcome. Know the state of each one every week: scope, timeline, blockers, and the customer's Claude usage trend.
Run the weekly delivery review across your book, and bring stalled or at-risk: engagements to the weekly at-risk account review with a diagnosis, an owner, and a specific ask rather than a status list.
Unblocking. Partner capacity, scope creep, customer readiness, product: questions, deal-registration conflicts, and customer dissatisfaction with partner work: get each issue to the right internal team and stay on it through resolution.
Own delivery quality and consumption across your book. Track engagements: completed on time, time from match to completion, delivered consumption and weekly active use on the customer accounts your partners serve, and the accounts trending toward at-risk.
Build senior relationships with each managed partner's practice and delivery: leadership. Together with the Partner Account Manager and other Anthropic counterparts, establish the executive-level trust that lets you ask a partner to restaff, escalate, or invest — and be taken seriously — when an engagement needs it.
Build each partner's Claude practice as the compounding work: certified bench depth, one repeatable offering in a chosen industry lane, and a published customer story from each completed engagement, so the next engagement needs less from you.
What they're looking for
- to 8 years working with consulting and systems integration partners, or in: delivery-facing customer success at a software company, cloud platform, or partner-led business.
- Direct experience with systems integrators (global firms such as Accenture,: Deloitte, Capgemini, Infosys, TCS, or Wipro, or regional and boutique firms) and an understanding of how their delivery practices are staffed and run.
- Experience running at-risk or red account reviews and turning stalled work around.
- Experience anchoring a surge team: setting the playbook and the review pack that a group of contract or offshore delivery coordinators ran, and holding the quality bar across them.
- Depth in a specific industry vertical (financial services, healthcare, public: sector, retail, or manufacturing) where you have carried a book of partners or customers.
- Experience stewarding co-investment funding or market development funding: against specific outcomes, with formed opinions about what works and what does not.
- Experience running quarterly business reviews with consulting firm practice: leads, and a sense of what makes them productive rather than ceremonial.
- Experience on a new team where the operating model was being written while: you ran the book, and you shipped both.
