The opportunity
Reporting into Partner Operations & Systems within Partner Experience, this role is the operations generalist behind the partner program — an ecosystem growing quickly, with volume growing faster and an operational layer still being designed.
What you'll do
Own intake for new process requests: triage, scope, and prioritize needs across the partner organization and decide what gets built
Design new partner operations processes from zero to one: stand up the workflow, documentation, and requirements, and iterate with data
Build new AI automations with Claude: create and run Claude-powered automations and AI workflows across partner operations, taking them from prototype to production and improving them with use
Take on special operations projects: join small cross-functional teams on priority initiatives
Run the process and data side of registrations, referrals, incentives,: applications, and onboarding, keeping the data decision-grade
Encode program policy in the systems: work with program owners so rules are enforced by systems, and own data hygiene for the partner record of truth
What they're looking for
- Experience with deal registration systems, partner relationship management: (PRM) platforms, and commission management tools
- Previous experience at an AI/ML or other fast-scaling technology company
- Experience with partner or channel program design, including tiering and program benefits
- Hands-on Salesforce experience, including reporting, data imports, and workflow configuration
- A track record of standing up operational processes, service levels, and reporting from scratch
- Experience on a tiger team or task force assembled to solve high-priority problems quickly
