Manager, Professional ServicesNew
The opportunity
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents.
What you'll do
Hire great people and provide technical guidance, career development, and mentoring to team members
Participate in key technical and design discussions with technical leads in the team as a hands-on manager
Experience leading the development of IP, reusable tooling , and assets for: field professional services teams and partners
Partner with key business stakeholders to prioritise work and create amazing: products to support our data platform.
Manage a team of technical data engineers to achieve customer, company, and team goals
Acts as the first point of escalation for customers when they have questions: with our delivery. Additionally, provides escalation as needed into other parts of Databricks to ensure rapid resolution of technical and business issues.
What they're looking for
- Provide input to grow and improve internal processes and customer success service offerings.
- Effectively builds and leverages customer relationships throughout the sales and delivery process.
- + years of industry experience
- + years of successful experience in a customer facing role
