The opportunity
The Paid Support team partners directly with our largest and fastest-growing users. We support them proactively through a consultative model and reactively to resolve their most complex issues, helping them grow their businesses.
What you'll do
Partner with TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements.
Lead a team of Technical Account Managers working with Stripe’s largest users.
Hire and retain top technical talent as the team scales.
Guide the TAM organization to deliver exceptional service experiences, grow: services revenue, and contribute to strategic programs.
Ensure team members are effective, supported, and growing in their careers and user work.
Set clear goals and direction for the team and each individual, and provide: regular feedback on team members’ performance.
What they're looking for
- + years of experience building and leading teams and businesses in: high-change environments, with a record of delivering high-impact work in professional services, customer success, solutions architecture, or technical account management programs.
- Proven ability to collaborate across complex environments and build relationships that deliver impact.
- Excellent written and verbal communication skills.
- Strong sales revenue-growth or operational background, with a track record of making data-driven decisions.
- Ability to execute and deliver complex operational projects involving multiple stakeholders.
- Experience with fintech Software as a Service (SaaS) products or the payments industry.
- Experience leading growth initiatives, including driving sales revenue or: improving operational service, with a successful track record.
- Proven ability to scale a technical services or technical support team in a high-growth environment.
