The opportunity
Hi! I'm Daryl, and I'm the Manager of High Touch (Mid-Market) Implementations at Ashby.
What you'll do
Managing 15-20 active mid-market implementations at a time (8-10 weeks: implementation timeline on average), building each customer's project plan from handoff through go-live, and staying on top of timelines, hurdles, and follow-up along the way
Getting genuinely comfortable with the in’s and out’s of how our products: work, so you can troubleshoot and advise instead of just walking through a checklist
Advising on what’s worked well for similar customers in the past, challenging: assumptions when appropriate, and recommending configurations and workflows that balance customer needs with implementation best practices
Partnering closely with cross-functional partners across the business,: especially Sales and CS to ensure a seamless customer journey, and Product/Engineering to flag real issues and align on a path forward
+ years of experience in a customer-facing role, with the majority of your: focus on leading full-cycle B2B SaaS implementations
Proven track record successfully managing concurrent mid-market: implementation projects without compromising quality, customer experience, or timelines
What they're looking for
- Experience operating with real autonomy and to own the implementation project plans end-to-end
- Comfortable getting into the weeds of complex, multi-module software, and: building genuine fluency in how it all fits together
- Resourceful when there's no documented answer; you do your own testing and: discovery, then use what you learn to advise customers on best practices and recommendations
- Data-driven and detail-oriented, with a genuine instinct for coaching customers through unfamiliar territory
