The opportunity
The Seller Experience & Insights team is responsible for ensuring Stripe’s Go-to-Market teams have the tools, systems, processes and policies they need to sell effectively. We identify friction in how sellers get work done, translate seller needs into scalable solutions and…
What you'll do
Own the end-to-end SDR experience roadmap across account and contact: sourcing, targeting, outreach, task execution, handraiser management, meeting disposition and qualification.
Lead the business product and operational strategy for Stripe’s agentic: outreach solution and Gong Engage within Sales Development, ensuring agentic and seller-led workflows solve meaningful seller problems and fit coherently into the broader SDR operating model.
Own the experience across the hand-offs between Stripe’s agentic outreach: solution and Gong Engage, including cadence creation, SDR task execution, prospect responses, meeting hand-offs and downstream activity capture.
Map current workflows and redesign them to reduce manual work, duplicate: actions, context switching and avoidable failure points across SDR tools and systems.
Establish scalable mechanisms to capture, synthesise and prioritise SDR and: manager feedback, combining qualitative insight with product usage, workflow, support and pipeline data.
Translate frontline needs into clear business requirements, user journeys,: success criteria and prioritised recommendations for Product, Engineering, Data Science, Sales Systems and Operations partners.
What they're looking for
- + years of experience in program management, product operations, revenue: operations, sales operations, product management or process improvement in a technology or high-growth environment.
- + years of experience building, improving or supporting Sales Development or: broader GTM workflows, data and systems.
- Demonstrated success leading complex, global and cross-functional initiatives: from problem definition through launch, adoption and iteration.
- Strong understanding of how modern prospecting and sales-development: workflows operate, including targeting, contact sourcing, outreach, lead routing, qualification and CRM activity capture.
- Ability to map complex user journeys, identify root causes and translate: ambiguous seller problems into clear requirements and prioritised solutions.
- Strong analytical skills, including the ability to define success metrics,: interpret workflow and funnel data and use evidence to make trade-offs.
- Experience partnering effectively with technical teams and communicating: across frontline, operational, product and executive audiences.
- A proactive, low-ego and hands-on working style, with comfort moving between: strategy and detailed execution in a rapidly changing environment.
