The opportunity
The Operations Performance & Enablement Team supports the TaxJar product and broader Tax Operations teams by using data to drive better decisions and continuous improvement. We make performance visible, decisions deliberate, and improvement repeatable—acting as a force…
What you'll do
Investigate operational performance: Conduct deep-dive analyses to uncover why metrics change, distinguish signal from noise, and identify root causes across filing operations, user operations, and risk workflows
Partner with operations teams: Work directly with operational teams to analyze workflows, understand user behavior, and translate findings into actionable recommendations
Improve measurement rigor: Refine metric definitions, ensure data reliability, and strengthen how we measure operational performance across the organization
Support experiments and improvements: Apply statistical analysis to evaluate the impact of operational changes and experiments
Enable operational observability: Create systems, dashboards, and self-serve reporting tools that allow operational teams to explore and interpret performance data on their own and reduce recurring data requests
Communicate insights to leadership: Prepare clear, compelling operational insights for leadership reviews and strategic planning discussions
What they're looking for
- Curious investigator: You naturally ask "why" and don't stop until you understand what's really happening
- Systems thinker: You see how operational pieces connect and look for leverage points for improvement
- Builder mindset: You don't just answer questions — you build infrastructure so teams can answer their own
- Clear communicator: You translate complex analysis into insights that drive decisions
- Collaborative partner: You work effectively with varied operations teams, product, engineering, and leadership
- + years of full time experience in operations analytics, business intelligence, or data analysis
- Advanced SQL skills, including complex query optimization and data modeling
- Experience building dashboards and reporting tools (e.g., Tableau, Looker, or similar)