The opportunity
Job Summary: We are seeking a dedicated and empathetic Patient Success Specialist to join our dynamic team. In this role, you will play a vital part in supporting patients throughout their journey, ensuring they have a seamless and positive experience.
What you'll do
Serve as the primary point of contact for patients, providing guidance and: support for non-billing-related inquiries.
Assist patients with test status updates, patient portal login issues,: questions about testing services, and coordinating redraws for blood samples.
Manage inbound calls and live chats to deliver timely and effective assistance.
Collaborate with cross-functional teams to resolve patient inquiries and concerns effectively.
Maintain accurate and detailed records of patient interactions using Salesforce CRM.
Identify and escalate potential issues to ensure timely resolution.
What they're looking for
- Contribute to process improvement initiatives to enhance the patient experience.
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks while maintaining attention to detail.
- Proficiency with Salesforce CRM and standard office applications.
