The opportunity
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom.
What you'll do
Own end-to-end investigation and resolution of escalated payments fraud: cases, including chargebacks, ACH returns, wire disputes, and account takeovers, across phone, messaging, and email channels.
Analyze fraud trends and patterns across payment activities, synthesizing: data into actionable recommendations that improve detection logic and reduce loss exposure.
Handle premium and high-complexity customer cases, including CB1, HNWI, and: executive escalations, using judgment to make risk decisions and coordinating with stakeholders to resolve issues.
Partner cross-functionally with Product, Data Science, Risk ML, and: Engineering to develop and iterate on risk management strategies, rule logic, and fraud prevention processes.
Identify workflow inefficiencies and recommend process improvements to scale: risk operations, supporting documentation and standardization for consistency across the team.
+ years of experience in payments risk, fraud analysis, or risk operations: within financial services, fintech, or e-commerce, with hands-on experience investigating chargebacks, ACH fraud, or unauthorized payment activity.
What they're looking for
- Demonstrated ability to conduct fraud investigations across multiple channels: (phone, chat, email) and make accurate, timely risk decisions independently.
- Working knowledge of payments systems, fraud detection methodologies, and at: least one related risk discipline such as MAR (Manual Account Recovery) or ATO (Account Takeover).
- Proficiency in SQL or similar querying tools with the ability to analyze: fraud data, identify patterns, and communicate findings to leadership with clear, data-backed recommendations.
- Full-time, in-office presence five days a week in Hyderabad, India, with: willingness to work shifts and weekends to support 24/7 fraud operations.
