Policy Support Specialist, Ads & Monetization OpsNew$83K–$118K

Spotify
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The opportunity

Spotify Trust & Safety is dedicated to creating a platform that’s safe for users and creators and true to our values.

What you'll do

  • Serve as a subject matter expert on Spotify’s ads and monetization policies: and enforcement workflows, helping our global operations teams make consistent, objective decisions.

  • Support vendor and operations teams with enforcement guidance, training,: quality initiatives, and change management.

  • Partner across teams to improve operational efficiency and quality through: process improvements, tooling enhancements, and solutions that address the root causes of complex cases.

  • Analyze qualitative and quantitative data to identify patterns, monitor: trends, and inform operational strategies.

  • Monitor, triage, and resolve high-profile or time-sensitive escalations,: communicating clearly with partners including Sales, advertisers, and cross-functional teams.

  • Collaborate with Policy, Product, Legal, and Communications teams to develop: workflows and support new policies, products, and launches.

What they're looking for

  • You have 2+ years of experience in an operations role supporting ad review,: content moderation, policy enforcement, or a related area.
  • You have experience developing new workflows, improving processes, and: turning operational challenges into practical solutions.
  • You communicate clearly and can synthesize complex information for different: audiences, including during sensitive or time-critical escalations.
  • You work effectively with cross-functional partners and can independently: manage priorities and solve problems.
  • You bring strong analytical skills and can use qualitative and quantitative: information to identify patterns and inform decisions.
  • You are adaptable and comfortable working through changing priorities and ambiguity.
  • You are comfortable reviewing sensitive or potentially disturbing content as part of your work.
  • You are fluent in English. Experience working with external vendors or using: tools such as Salesforce, SQL, or AI-enabled tools can be helpful in this role.