The opportunity
You are a deep technical architect. Whether it's a Fortune 500 CTO or a startup founder, you know how to read the room and steer it.
What you'll do
End-to-End Ownership: Resolve our most complex developer cases, including multi-product architectures, ISV integration designs, and strategic account escalations.
Cross-Functional Bridge: Serve as the technical link between Developer Support and ISV Partnerships, working directly with strategic partners on integration design.
Architectural Consulting: Join customer and partner calls to advise on architecture and resolve issues beyond standard support scope.
Roadmap Influence: Partner with Product Management and Engineering to advocate for customer needs, surface systemic integration issues, and shape the Okta WIC product roadmap.
Strategic Advisory: Act as a trusted technical advisor for key accounts, stepping into critical customer situations to manage risk and deliver resolutions.
Internal Alignment: Build relationships across Product, Engineering, ISV Partnerships, and Operations to push key initiatives forward.
What they're looking for
- Mentorship: Coach Senior DSEs on complex technical cases, time management,: and customer handling to elevate the whole team.
- Knowledge Infrastructure: Build and maintain core resources like runbooks, internal best practices, and training materials, ensuring visibility across global regions.
- Team Upskilling: Lead technical reviews and team learning sessions to address skills gaps and roll out new product knowledge.
- Change Advocacy: Champion new tools and processes, helping the team adopt and implement changes effectively.
