The opportunity
We are seeking a proactive, customer-focused IT Support Specialist based in Toronto to anchor our regional IT operations. In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while managing core identity, collaboration platforms, and SaaS systems.
What you'll do
Serve as the first point of contact for internal employees, triaging incoming: requests through the ticketing system and established support processes.
Troubleshoot and resolve workstation, laptop, mobile, and basic network: issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team.
Deliver calm, clear support during high-priority incidents, keep users: informed, and document work thoroughly through to resolution.
Manage end-to-end employee onboarding and offboarding workflows, ensuring: zero-day access provisioning, hardware readiness, and secure offboarding compliance.
Build and maintain support procedures and employee-facing knowledge base: articles so common issues are handled consistently.
Partner with business units as a go-to support contact and communicate: clearly, in writing and in person, across the organization.
What they're looking for
- Support new-hire onboarding and offboarding, including device setup, access requests, and day-one readiness.
- Track hardware inventory and coordinate on device replacements and repairs.
- Assist with password resets, MFA, email, and common productivity-tool issues: so employees can get back to work quickly.
- Provide hands-on support for printers, peripherals, and meeting-room technology when on-site help is needed
