The opportunity
The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of business running and unlocking growth across Stripe’s product suite.
What you'll do
Own and drive the product roadmap for the future of conversational AI and human support at Stripe
Shape strategy, steer product requirements, and hold a high bar for the: execution of high-impact initiatives that impact key segments and top customers.
Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively
Build strong relationships with senior leaders across Operations to: continually uplevel our human support functions
Grow and coach a global team of PMs in building systems and platforms for conversational and human agents.
What they're looking for
- + years of managing product managers, 8+ years as a product manager
- Deep user empathy and a high bar for user experience
- Experience developing a multi-year vision, strategy and roadmap for large scale products
- Experience hiring, managing, and building high-performing customer-focused: Product Management teams in multiple continents
- Experience leading cross-team initiatives from ideation to execution
- Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
- Strong written and verbal communication skills
