Relationship Manager, Mid MarketActive

The opportunity

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

What you'll do

  • Own and grow a portfolio of Fin’s mid market customers; driving measurable: revenue expansion, retention, and long-term loyalty.

  • Engage with executives and operators to uncover pain points, position: AI-driven solutions , and tie Fin’s platform directly to business impact.

  • Design and execute territory strategies that go beyond maintenance; targeting: upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans.

  • Partner cross-functionally with Marketing, Product, and Customer Success;: translating real customer needs into product innovation and GTM alignment.

  • Analyze and communicate performance metrics that show the story behind: growth; retention, adoption, and platform expansion.

  • Invest in team excellence through mentoring peers, sharing winning plays, and: raising the overall bar for execution and ambition.

What they're looking for

  • + years in a quota-carrying role managing a book of business (~50 accounts): focused on retention, renewals, and expansion .
  • + years selling SaaS solutions , ideally in complex, high-velocity environments.
  • Proven success navigating procurement processes and influencing enterprise-level decision-makers.
  • Experience selling AI-powered products , with deep knowledge of AI: applications and the ability to translate technical capability into customer value.