The opportunity
As an Ashby Contract Manager for Startup accounts, you will play a key role in supporting our revenue function and customer satisfaction with customers who are up to 100 employees. You will manage annual customer renewals, month-to-month customer subscriptions, contract…
What you'll do
Navigating pricing and negotiation discussions with empathy and tact, while: upholding a high level of respect for the value of Ashby and the services we render
Leading the renewal process with customers , ensuring timely and successful: contract renewals, with terms that align to both the broader business goals and solve for the customer’s needs
Building and maintaining trust with customers , proactively addressing: concerns and ensuring their subscription needs are met at time of renewal and throughout the customer lifecycle
Managing day-to-day administrative tasks , such as customer outreach,: generating order forms, and CRM maintenance
Understanding contract terminology and how to communicate these terms to customers
You enjoy finding creative solutions for complex situations: this in turn will allow you to successfully solve for both the customer and Ashby
What they're looking for
- You are solutions-oriented: there is a solution to every problem or challenge we may face in Contracts
- You are detail-oriented: we work across many different systems, with fact-checking and record-keeping a paramount priority for this contracts role
- You are adaptable: you are able to be continuously learning and applying these learnings to your daily work
- You excel at cross-functional collaboration , leveraging the right teams and: colleagues to provide a top tier experience and solution for each customer, while being respectful of other individuals time, priorities, and goals
