The opportunity
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
What you'll do
Work with merchants, from successful venture-backed startups to well established institutions
Investigate and action/triage escalations across multiple channels, while: providing accurate and timely responses
Own various operational processes that the team performs such as risk user: experience reviews and handling urgent risk-related escalations from internals or Financial Partners, whilst upholding a strong commitment to process excellence and clear documentation
Identify risk factors and trends and further report these identifiers to the: wider risk team to ensure consistency in partnership
Utilize analytics to optimize strategies which can be enforced across Stripes portfolio
Maintain regular communication with our cross-functional stakeholders,: setting up recurring business meetings as necessary
What they're looking for
- Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements
- Uplevel the internal understanding of Stripe’s real-world impact on users,: and improve internal processes and workflows to optimize outsourcing and reduce overall escalation rates
- Build scalable solutions across Stripe to ensure Risk support best practices: and standards are successfully implemented throughout the user experience
- Utilize subject-matter expertise to partner with cross-functional teams in: developing and improving processes and products related to Risk UX