RVP, Digital CSMActive

San FranciscoTechnology

The opportunity

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering.

What they're looking for

  • Build community as a scale layer: Slack/forum communities and self-serve resources as a scalable engagement and support channel.
  • Partner cross-functionally: work with Product & Engineering, Growth/PLG, Marketing, RevOps, Sales, and the other RVPs to deliver a seamless scaled experience and unlock expansion.
  • Hire, lead, and develop leaders: build and coach a team of Regional Directors (Named + Pooled) and their CSMs, including onboarding, performance management, and career growth.
  • Built or scaled a digital / tech-touch / one-to-many customer success: function — pooled coverage, automation- and lifecycle-driven, serving a large customer base.