The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Architecture: Lead the technical configuration and governance of Salesforce and the broader GTM stack (Openprise, Clay, etc.)
Automation & AI: Architect and maintain advanced automations using AI to reduce manual work and streamline account sourcing, enrichment, and routing
GTM Tools Management: Manage the end-to-end lifecycle of GTM tools, from vendor selection and integration to user provisioning and ticket-based troubleshooting
Automated Data Integrity: Build scalable cleansing, deduplication, and enrichment workflows across all GTM data sources
Governance Frameworks: Establish policies to improve data quality, governance, and cross-platform alignment
ICP Signal Capture: Partner with Marketing and Sales to translate the Ideal Customer Profile (ICP) into technical signals to capture high-quality, actionable data for outbound teams
What they're looking for
- Friction Reduction: Redesign Opportunity management, approval flows, and renewal/expansion handoffs to increase seller productivity
- Change Management: Lead User Acceptance Testing (UAT), document SOPs, and conduct training to ensure high adoption of GTM tools and Salesforce system enhancements
- Technical Advisory: Serve as the Sales Operations team’s Subject Matter Expert (SME) for data transformation, translating data into business solutions for stakeholders
- Performance Metrics: Develop dashboards and KPIs to track system health, data quality trends, and the ROI of automation initiatives
