The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Be an Internal Liaison: Create and submit requests and follow up through resolution on them, including but not limited to: Billing, Deal Strategy, Legal, and Security.
Work with internal stakeholders to ensure all aspects throughout the sales: process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork is completed and represented accurately. You will work with people, data sets, and processes.
Build out Pricing and Deal workflows: Prepare Pricing and Deal Structure; use and master internal pricing tools.
Order Form: Creation, amendments, and execution (signatures). Engage with: client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct.
Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc.
Customer support: Preparation for sales meetings and conducting background account research in support of selected accounts (<10% of time).
What they're looking for
- Supporting Team Success: Creation and maintenance of team-level tracker for all cross-functional challenges and asks, actively working with Regional Leader and frontline leadership to follow up and resolve them.
- + years of sales operations, Deal Desk, or customer success/account management experience
- Proficiency with Google Sheets and Excel
- Experience working within Salesforce CRM