The opportunity
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.
What you'll do
Act as the leader for StorefrontPro, Enterprise API (Fulfillment and Ads),: and FoodStorm, owning the software portfolio's business outcomes end to end — including NRR, expansion GTV, gross revenue retention, time-to-live, implementation quality, and post-live adoption velocity.
Lead and set the strategic agenda for three Director-led teams: Retailer Delivery, Enterprise Architecture & Engineering, and Retailer Success — evolving post-sale engagement from feature enablement toward consultative business advisory that drives retailer ecommerce P&L results.
Build a senior consultative CS capability by hiring and sponsoring Principal: Growth Strategists who engage retailer executives on strategy, merchandising, and operations — not just platform configuration — and who can influence roadmap adoption.
Define and operationalize the joint BD-CS operating model for enterprise: accounts, setting soft standards and shared expectations that preserve BD's commercial leadership while ensuring consistent, high-quality execution and escalations.
Set the strategic standard for enterprise implementations and own: time-to-live as a business lever; champion tooling, automation, and platform investments with Product and Engineering that improve launch speed, activation, and quality at scale.
Design the implementation-to-success motion as an intentionally managed: lifecycle (not a document handoff), ensuring launches transition seamlessly into early-lifecycle growth with clear ownership and accountability.
What they're looking for
- Lead the Enterprise Architecture & Engineering organization: encompassing solutions architecture, technical account management (TAM), and forward-deployed engineering — to drive technical delivery excellence, ecosystem and API adoption, integration quality, and platform reliability across the retailer portfolio.
- Represent the portfolio narrative to executive leadership: integrating delivery performance, post-live growth, pipeline risk, and outlook — while maintaining executive presence with retailer counterparts during high-stakes moments.
- + years of enterprise software leadership spanning post-sale functions at a: B2B SaaS or enterprise technology company.
- Direct, accountable leadership of a professional services, implementation, or: delivery organization, with demonstrated understanding of org design, quality drivers, and scale failure modes.
