The opportunity
🚀 We’re on a mission to make money work for everyone.
What you'll do
Authorised card payment fraud
Authorised faster payment fraud
Gathering evidence from flagged transaction data
Use of Monzo’s values to investigate the nature of suspicious transactions: with empathy and attention to detail.
Use of Monzo’s values to reassure and support customers through the process of identifying active fraud.
Independently making decisions on cases and releasing or blocking flagged: transactions up to a case value of £59,999.00.
What they're looking for
- Submitting accounts for closure where first party concerns are held following: investigation (in line with relevant guidance).
- Triaging cases with a value of more than £59,999.00 for upwards escalation
- Safeguarding compromised accounts and taking appropriate remedial action to: ensure customers can resume safe usage of their Monzo account.
- Providing advice and support to victims of fraud on how they can protect themselves in the future.
