The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Partner with Enterprise Sales early in the opportunity cycle to assess: customer needs, shape services solutions, and ensure alignment between customer goals and Klaviyo delivery capabilities
Define, craft, and present Statements of Work (SOWs) that clearly articulate: scope, deliverables, timelines, dependencies, and success metrics for enterprise engagements.
Lead consultative conversations with prospects and customers to clarify: business objectives, identify risks, and translate desired outcomes into actionable delivery plans
Effectively implement new customers, leading them through migration,: executing on customer use cases and key milestones, and fast-tracking value for enterprise-level accounts.
Lead the implementation phase for new customers, including managing: enterprise project scope, budget, plan, resources, and timeline.
Build strong stakeholder relationships and communicate effectively with: internal and external stakeholders to drive the project forward through visibility and accountability to reach customer goals.
What they're looking for
- Lead and collaborate with senior leadership and multiple departments across: complex, cross-functional teams to ensure successful project delivery in enterprise environments.
- Proven ability to engage with and influence C-level stakeholders, ensuring: alignment and driving forward complex projects with multiple dependencies.
- Proven expertise in navigating and managing complex, cross-functional: projects across global teams with an emphasis on large enterprise environments.
- Apply expertise in risk management to identify, assess, and mitigate project: risks, ensuring smooth delivery of enterprise projects.
