The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Own end-to-end GTM systems architecture: Salesforce, marketing automation, sales engagement, data enrichment, and CS/support platforms, ensuring seamless integration and clean, bidirectional data flow across marketing, sales, and customer success.
Ship AI agents into production, not pilots: build and deploy agentic workflows replacing manual GTM work with intelligent, auditable automation.
Redesign core GTM processes around AI: lead-to-revenue, opportunity management, renewals/expansion, and support handoffs, evaluating and piloting AI-native tools rather than just administering the existing stack.
Stay hands-on: architect and ship meaningful pieces of the solution yourself (Apex, LWC, SOQL, integrations, AI orchestration layers), track your work transparently, and set the technical bar through code review and pairing.
Establish data quality and governance standards that keep GTM data: trustworthy at scale, and build the reporting infrastructure that leadership relies on to make decisions.
Serve as the go-to domain expert and trusted advisor to Marketing, Sales,: RevOps, CX, and senior/executive leadership translating complex architectural and AI tradeoffs into language that drives decisions in the room, not just documentation after the fact.
What they're looking for
- Mentor engineers and GTM Systems teammates on system design, AI-native: workflow design, and technical tradeoff thinking.
- You've been the technical decision-maker for a complex, multi-system GTM: platform (Salesforce or similar) spanning more than one function: marketing, sales, and/or customer success. You are able to both design the architecture and build meaningful parts of it yourself, hands-on with Apex, LWC, Flow, and integrations.
- You have hands-on experience designing and building agentic AI/LLM-powered: workflows for real business problems, and a clear, defensible point of view on where AI should replace human judgment in GTM workflows and where it shouldn't.
- You can translate ambiguous, cross-functional business problems (marketing,: sales, CX, revenue operations) into a technical solution and a clear set of tradeoffs, then explain your reasoning to engineers and business stakeholders alike.
