Senior Manager, CX Services OperationsActive$209K

Remote · WorldwideTechnology

The opportunity

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.

What they're looking for

  • Drive improvement in PS and CSMA bookings and revenue forecasting processes,: reducing reliance on manual aggregation and building toward a connected pipeline-to-delivery view that supports confident in-quarter decision-making
  • Support PS portfolio and offering management, including service catalog: governance, pricing and packaging currency, and ensuring fixed-fee structures remain aligned to evolving customer and market needs
  • Partner with CSMA leadership to operationalize Success Tiers delivery,: supporting capacity planning, coverage model design, and the data infrastructure needed to track tier performance and customer outcomes
  • Demonstrated progressive experience across Professional/CX Services: operations and, with direct ownership of outcomes in each domain