The opportunity
Coursera and Udemy are now one company, creating one of the world's most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change.
What you'll do
Lead and continuously evolve the global Deal Desk function, establishing: scalable commercial governance, pricing practices, and operational processes that support enterprise revenue growth.
Lead and develop a high-performing global Deal Desk team responsible for: supporting Enterprise Sales through commercial guidance, pricing governance, quote approvals, and complex deal structuring.
Coach, mentor, and develop team members through performance management,: career planning, ongoing feedback, and professional development while fostering a culture of accountability, collaboration, and continuous improvement.
Serve as the senior escalation point for complex, high-impact, or: non-standard commercial transactions requiring cross-functional alignment and sound commercial judgment.
Lead the development, implementation, and ongoing refinement of commercial: policies, pricing governance, approval frameworks, and operational standards that balance revenue growth, customer experience, and financial controls.
Partner closely with Sales leadership to enable complex transactions while: maintaining pricing discipline, commercial consistency, and operational scalability.
What they're looking for
- Oversee daily Deal Desk operations, ensuring timely resolution of sales: inquiries, commercial approvals, and deal escalations while maintaining established service levels and delivering an exceptional internal customer experience.
- Develop, maintain, and analyze Deal Desk reporting and operational KPIs,: monitoring deal velocity, approval cycle time, pricing trends, discounting behavior, exception rates, and overall commercial health to identify opportunities for continuous improvement.
- Own commercial approval frameworks within Salesforce CPQ and continuously: identify opportunities to simplify approval workflows, improve operational efficiency, and reduce friction throughout the sales process.
- Lead continuous improvement initiatives across commercial processes,: policies, systems, and approval frameworks to improve seller productivity, operational efficiency, and customer experience.
