The opportunity
Meet DeepL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for…
What they're looking for
- Drive product and experience improvements. Identify the patterns behind: complex customer pain points and turn them into clear opportunities for Product and Engineering. Help fixing friction at the source for the benefit of both customers and support teams.
- Lead through growth and change. Bring clarity and steadiness as the function: scales, guiding teams through product launches, organizational change, and new ways of working.
- Leadership maturity. Significant experience leading Technical Support or: Technical Support Engineering teams in high-growth B2B SaaS environments. You know how to build high-performing teams and support them through change.
- Strong technical support craft. A deep understanding of what excellent: technical support looks like, with experience building specialist capability in troubleshooting, product knowledge, escalation management, and complex issue resolution. You create environments where technical experts thrive and scale their impact.
