The opportunity
This position sits within Ramp’s Channel team and reports to Partner Consulting. In this role, you’ll build and scale Ramp’s long-term System Integrator (SI)-led implementation program.
What you'll do
Build and scale the SI operating model, including partner segmentation,: certification tiers, service packages, implementation methodology, scope boundaries, escalation paths, quality standards, and performance management.
Own partner readiness and technical enablement across Ramp configuration, ERP: integrations, data migration, testing, cutover, and customer change management - defining what partners can deliver independently, when Ramp co-delivery is required, and what remains out of scope.
Serve as the first-line technical strategist for SI partners: resolve standard implementation and integration questions, orchestrate specialist support for true exceptions, and convert recurring issues into scalable playbooks, training, or product feedback.
Establish the delivery-quality and performance system for the program,: including implementation reviews, certification gates, QBRs, customer feedback loops, remediation plans, and reporting on time-to-live, activation, CSAT, rework, capacity, cost-to-serve, and partner-sourced or partner-influenced pipeline.
Design the commercial and capacity model in partnership with Channel and: Finance, including fixed fees, milestone-based payouts, accelerators, partner capacity commitments, joint business planning, and the program economics required to scale sustainably.
Lead responsible program expansion across new products, ERP ecosystems, and: geographies; set readiness gates for complex offerings such as Procurement, and influence Product, Product Operations, Product Marketing, and Accounting Integrations using structured field feedback.
