The opportunity
Upwork Inc. ’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled.
What you'll do
Partner on onboarding, offboarding, organizational changes, and other: employee lifecycle moments, providing guidance to employees, managers, and HRBPs on more complex People Operations matters.
Own end-to-end coordination of immigration matters alongside our external: vendor, serving as a trusted internal resource for employees and managers navigating immigration processes and requirements.
Maintain accurate immigration records, documentation, communications, and: workflows while supporting employment eligibility and related compliance requirements.
Navigate ambiguous or sensitive situations with discretion, sound judgment,: and an understanding of when to independently resolve an issue versus engage the appropriate partner.
Provide guidance and operational support across coaching and performance: processes, helping managers navigate tools, documentation, expectations, and next steps. Act as a trusted partner for employees and managers, balancing advocacy for people with business needs.
Support People Operations processes across our growing global footprint,: partnering with internal teams and external vendors to address local requirements and maintain consistent employee support.
What they're looking for
- Identify opportunities to simplify and improve People processes, using: technology, automation, and AI where they can meaningfully reduce manual work or improve the employee and manager experience.
- + years of progressive experience across People Operations, HR Generalist,: shared services, or related roles, ideally in a fast-moving or evolving organization. Experience supporting employees and People Operations processes across multiple countries or regions is a plus.
- Hands-on experience supporting U.S. employment-based immigration, with: working knowledge of common visa categories, immigration processes, and employment eligibility requirements. Exposure to immigration or employment processes in additional countries is a plus.
- Strong understanding of employee lifecycle operations and HR practices, with: experience owning processes from intake through resolution.
