The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
What you'll do
Define and drive the multi-year technical strategy for the Support Tech: platform, ensuring alignment with company goals and long-term customer experience outcomes.
Lead architectural direction for critical platform capabilities that support: customer and agent support experiences, including contact center infrastructure, AI-assisted support systems, and internal agent tooling.
Evaluate and de-risk major technical investments such as platform migrations,: vendor integrations, and large-scale architectural changes.
Ensure that evolving systems across Support Tech operate as a coherent and: extensible platform rather than a collection of disconnected tools or services.
Partner with product, design, and Care leadership to translate strategic: goals into scalable technical solutions that improve support outcomes and operational efficiency.
Establish architectural principles and engineering standards that guide teams: toward durable, scalable platform solutions.
What they're looking for
- Provide technical leadership and mentorship to senior engineers, helping: raise the overall engineering bar across the Support Tech organization.
- Influence technical direction across multiple teams and functions, aligning: stakeholders around shared platform decisions and long-term strategy.
- Leverage cutting edge AI tools to enhance your development workflow, improve: velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.
- + years of experience in software engineering, with a strong background: building and evolving large-scale distributed systems and customer-facing platforms.
