The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
What you'll do
Conversational & voice UX fluency: Shipped conversational interfaces (chat, messaging, or voice) that users trusted and came back to. You understand the mechanics of turn-taking, intent clarification, handoff moments, and when to escalate.
Hands-on systems thinking: Design cohesive experiences across multiple surfaces (web, mobile, voice) and interaction modes (chat, IVR, agent tooling). You see how one flow connects to another and design for the seams, especially handoffs between AI and human support.
Pragmatic third-party integration: Experience designing with and around external tools. You can adapt purchased solutions to feel like part of Toast without forcing a square peg into a round hole.
Voice AI UX design: Understand conversational flow, context threading, and utterance patterns for voice interactions. You design voice UX (not just visual UI), thinking through IVR trees, prompts, and escalation logic. Deep familiarity with how people actually talk to voice systems.
UI/UX rigor: Strong visual design skills demonstrated through a real: portfolio. You can prototype interactions, spec components, and push Figma work that sets a high bar. Your work is both functional and thoughtfully crafted.
Cross-functional influence: You build conviction within product, engineering, and go-to-market teams. You can make a case for design decisions and get teams aligned behind them.
What they're looking for
- Research-driven approach: You design with data by conducting user research, usability testing, and pull insights from support metrics and customer feedback. You know when to prototype before committing to direction.
- Familiarity with AI design tooling: You're comfortable working with Claude, V0, Replit, and similar tools.
- A conversational or voice experience you designed from scratch or: significantly reshaped (not just designed UI for a given flow)
- How you navigated complexity across multiple surfaces or interaction modes: (web + mobile + voice, or chat + voice + human handoff)