The opportunity
Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever.
What you'll do
Hands-on platform administration, configuration, troubleshooting,: maintenance, testing, upgrades, and user support
Maintain and optimize CPQ, pricing, quoting, and opportunity workflows to support the quote-to-cash process
Serve as the escalation line of support for Salesforce, handling escalated: issues such as contract, entitlement, and provisioning discrepancies, driving root cause fixes
Collaborate cross-functionally with business stakeholders, gather: requirements independently, and serve as a trusted partner for end users across the RevOps and Salesforce ecosystem.
Define and implement Salesforce standard operating procedures including but: not limited to: field hygiene, data retention, integrations, permission sets, validation rules
Conduct regular system audits and health checks to proactively identify and resolve data quality issues
What they're looking for
- Manage pre-production and production environments, deploy changes using: change sets or devops tooling, and ensure integrity of changes made to production systems.
- Own Salesforce license allocation and forecasting, and monitor data storage against org limits
- Build integrations, data flows, and install managed packages between Salesforce and external systems
- Create and maintain system documentation for cross-team training, and: participate in release planning, UAT, and post-deployment validation
