The opportunity
🚀 We’re on a mission to make money work for everyone.
What you'll do
Executive Communication & Reporting: You will compile data-driven reports that provide key insights and actions for senior stakeholders, including weekly reporting, Monthly Business Reviews (MBRs), Ops Monitoring, and Domain Weekly Business Reviews (WBRs).
Data Pipeline & Dashboard Creation: Independently creating fully functional Looker dashboards and developing standalone MI to support the operations teams.
In-depth Analysis & Automation: Performing confident root-cause analysis by filtering, merging, and amending complex data across Looker, Anaplan, Airtable, and Google Sheets. You will write efficient SQL code and facilitate automation wherever possible to improve efficiency.
Dynamic Burndown Plans: Creating dynamic burndown plans to accurately predict return-to-service dates and forecast when service situations will be fully resolved.
Incident Management & Rota: Taking responsibility for managing cross-domain incidents using data-driven and dynamic solutions. You will be on call for incidents as part of a Monday to Friday rota. You may occasionally be asked to work a weekend to support very specific projects, but this is not part of your standard working pattern.
Service Deep Dives & Routing: Conducting deep dives to identify gaps between supply and demand, managing task views and routing, and ensuring the right work goes to the right person at the right time.
What they're looking for
- Global Ops Alignment: Working closely with our global ops functions to ensure performance expectations are met and assessing the service impact of proposed changes across various domains.
- You have demonstrable experience in service delivery, optimisation, and: workforce management within a fast-paced, high-growth environment.
- You are highly capable of managing a project's entire lifecycle with little: oversight, taking accountability for driving solutions and leading implementation.
- You possess an advanced ability to use Looker and Google Sheets for deep data: storytelling and presenting clear findings via Google Slides and Documentsx.
