The opportunity
Engineering the future of customer support — at global scale 🌍
What you'll do
Build and maintain high-throughput backend services using Go .
Collaborate with product managers, designers, and frontend developers to ship: features that support internal support agents across the globe.
Design systems that are scalable , resilient , and easy to maintain.
Lead and contribute to architectural discussions and technical decision-making.
Write well-tested code and help the team maintain high code quality standards.
+ years of professional software engineering experience, with a proven track: record of building and scaling complex systems.
What they're looking for
- + years of production experience in Golang , with the ability to mentor: others and drive best practices across the team.
- Strong hands-on experience with both SQL and NoSQL databases: especially Cassandra.
- Solid understanding of designing and operating low-latency, high-throughput distributed systems .
- Previous on-call experience , with a pragmatic approach to reliability and incident management.
