Service Manager, MiamiActive
The opportunity
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
What you'll do
Manage and develop Service Team members and the day-to-day service business,: including customer service interactions, reporting, and repairs
Performance Management: continually evaluate the performance of each employee and provide to feedback on a consistent basis to drive results
Select, train, and develop employees, ensuring all positions are filled in a timely manner
Support, implement and provide follow-up for all training
Ensure the team is providing the highest level of Lucid customer experience: while developing lasting relationships
Address any client concerns or complaints quickly and professionally
What they're looking for
- Possess a working knowledge of all industry standards, regulations,: restrictions, etc. and ensures department compliance
- Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time
- Monitor employee work and provide guidance, ongoing training, and development as needed
- Work effective with Service Center technicians with the understanding that: you may need to assist in repairs of Lucid Motors vehicles
