The opportunity
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What they're looking for
- Mentor and support other Digital CSMs by sharing best practices, reviewing: program execution, and contributing to professional development within the team.
- Take ownership of strategic priorities, balancing customer-first decisions: with business objectives, and influencing global team strategy.
- Help ‘boost’ customers in your digital portfolio to expand usage and receive a managed CSM.
- Identify trends and patterns in customer behavior to proactively address: risks, surface opportunities, and inform the evolution of scaled programs.
