The opportunity
At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
What you'll do
Development and manage a team of Customer Success Managers
Build and cultivate relationships with customer executives and champions of: strategic accounts and serve as an escalation point for client conflict resolution as necessary
Partner with Customer Enablement to ensure CS Playbooks are being advanced: based on our business growth and maturity
Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks
Detailed management routines around account planning, business objectives,: risk mitigation, and customer expansion
Understand and mitigate account risk and escalate to dependent functions as necessary
What they're looking for
- Enable Customer Growth Account Executives, Renewals Manager and CSMs to: strategize on renewals and expansion opportunities
- Hire, onboard, and develop team members to progress their career at FourKites
- Contribute and lead a culture of customer success
- Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations
