The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Act as the primary point of contact for a portfolio of Retail customers by: building and managing a one-to-many strategy to own the interface from contract signature onwards, including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
Delivering impeccable customer service at scale to Retail customers and distributors
Developing an engagement strategy and content for Retail organizations that: enables continuous growth and self-support
Work closely with distributors, retailers, production planning, sales, and: logistics to create and manage orders, delivery timelines, invoices, e-invoices, payments and credits
Building relationships to identify requirements and manage expectations
Collecting, communicating, and championing customer feedback internally to: influence and steer programmatic and technical development required to maintain and grow our Retail business
What they're looking for
- Retaining and growing the value of Retail accounts in both hardware and service revenue
- Maintaining a culture of extreme ownership to drive continuous growth and streamline process efficiency
- Identify the top growing accounts by region to develop relationships and: growth strategies by understanding the root of how the customer is using Starlink to provide business solutions
- Act as an extreme owner of Retail accounts to realize forecasted revenue on: or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
