The opportunity
We are seeking a highly driven Steering & Planning Associate for our Customer Risk Lifecycle (CRL) domain, helping achieve N26’s ambition to be a pioneer in the prevention of Financial Crime.
What you'll do
Help ensure the Anti Financial Crime Strategy is well-defined, owning and: refining the segment strategy to enable data-driven trade-offs across the Customer Risk Lifecycle.
Act as a subject matter expert, developing a deep understanding of business: drivers, infrastructure, and processes related to financial crime prevention and staff investigations.
Lead continuous improvement initiatives by analyzing workflows and: performance metrics to identify inefficiencies, streamline processes, implement automation, and support scalable business growth.
Monitor KPIs and SLAs to ensure alignment with company objectives,: proactively reviewing data and performance insights.
Identify and prioritize key product and strategic initiatives to deliver: against our KPIs, uncovering opportunities to optimize the user experience and risk-rate customers effectively.
Manage and maintain critical vendor and external service provider: relationships, ensuring strong collaboration, performance tracking, and compliance with SLAs and risk management protocols.
What they're looking for
- Develop business cases to evaluate the cost, impact and value of new opportunities.
- Lead and coordinate cross-functional initiatives end-to-end, ensuring strong: project management, clear ownership, timely delivery, and continuous optimization.
- Monitor performance and optimize outcomes, including product KPIs, unit: economics, and external partner delivery against SLAs.
- Act as the central connector across teams and partners, aligning stakeholders: (Product, Tech, Data, Growth, Finance, etc.), resolving blockers, and driving execution on complex, high-impact topics in a dynamic environment.
