The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Design the joint customer journey: Architect and implement the operating models and standardized processes that define how joint customers are onboarded and serviced.
Global Program development & adoption: Shape and lead operational integration programs, ensuring they can be scaled and adopted across all global regions.
Solve high-complexity, multi-entity bottlenecks: Drive operational readiness across domains. You will map out complex overlaps and find innovative solutions.
Data-led steering: Own the operational KPI framework for integrations - defining, tracking, and translating metrics into a reliable picture of health.
Cross-functional partnerships: Partner closely with Tech, Commercial, Finance and Compliance to design and deliver a best-in-class customer experience.
+ years of experience in a combination of a client-facing, technical: operations, or strategy/business operations role (e.g., BizOps, Integration/M&A Operations, Program Management, Management Consulting).
What they're looking for
- Strong background in program or project management, with a proven ability to: lead complex, cross-functional initiatives from concept to execution and global adoption.
- Strategic operator, equally comfortable zooming out to connect the dots as: well as diving in the detail when necessary. You can conceptualize how a decision in the technical architecture can ripple down to a support ticket bottleneck.
- Strong analytical and data-driven decision-making skills, with the ability to: translate complex data points into actionable insights.
- Exceptional stakeholder management skills, navigating high-stakes alignment: discussions with senior leaders across multiple distinct organizations and aligning them under a shared operational vision.
