The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Own and assume ultimate responsibility over your named customer’s technical: needs and inquiries around platform integration, performance, and troubleshooting as well as partner implementation.
Be your customers’ main point of contact and trusted advisor at Braze for all things Technical.
Partner with Customer Success and Recurring Services teams, taking a lead: role on technical escalations and inquiries to ensure excellent customer experience and internal alignment.
Working with Customer Success and Recurring Services teams, deliver product: value by reducing risk and removing technical barriers resulting in feature adoption and a high degree of execution within the Braze platform.
Drive customer advocacy by championing for the customer’s technical needs and: product enhancement requestsWork closely and get ingrained with Braze recognized partners in the customer tech stack.
Proactively analyze your customer’s existing support cases to identify trends: and risks with their Braze product experience.
What they're looking for
- Work with customers to create a seamless experience by helping them to: develop Centers of Excellence which allow them to benefit from knowledge sharing across their group.
- Maintain ongoing regular contact with your customers via support cases,: regular check-ins, kick-offs, events and Technical Business Reviews.
- Work with Onboarding Managers, Technical Account Management, and Customer: Success Partners to seamlessly transition clients from onboarding to ongoing activity.
- Bachelor’s Degree from a 4-year college or university (or similar experience-based proficiency level)
