The opportunity
You are a proactive, detail-oriented professional who brings structure to complexity. You excel at identifying opportunities to streamline processes and consistently drive toward greater efficiency through a mix of subject matter expertise and tech fluency.
What you'll do
Own the end-to-end tax registration process for new and existing customers: expanding into new states. This includes:
Completing and filing all necessary Power of Attorney forms.
End-to-end implementation of new customer profiles, including registering: accounts for state-level unemployment, withholding tax, paid family and medical leave, and worker’s compensation agencies, as well as all applicable local-level wage and business taxes.
Partner with state agency representatives to ensure proper account setup.
Execute and complete TPA confirmation workflows, ensuring Justworks is: properly linked to customer accounts for all required state agencies.
Manage the queue of open issues to deliver timely and effective solutions: regarding a customer's unemployment tax account.
What they're looking for
- Minimum of 2+ years of experience in tax registration, filing, or reporting.
- Strong technical proficiency in Excel or Google Sheets (VLOOKUP, data: manipulation) and experience utilizing multiple software systems to drive execution.
- Multi-state expertise: Experience managing tax accounts across multiple states for a large employer or PEO.
- Expertise with government portals: Familiarity with online tools for registrations, Power of Attorney (POA), and TPA submissions.
- Communication Skills: Proven ability to handle challenging situations with empathy and clarity.
- Process-Driven: A track record of driving process improvements and thriving in a fast-paced, fluid environment.
