The opportunity
As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises.
What you'll do
Develop deep technical expertise and continuously learn as the product evolves.
Investigate complex escalations, lead high-stakes technical calls, and drive: solutions for our most critical customer challenges with urgency and precision.
Run engaging office hours, deliver impactful learning sessions, and mentor: the Global Support Engineering team (GSE), ensuring they’re equipped to handle any challenge.
Partner with Engineering and Product to proactively identify gaps, drive: improvements, and advocate for customers in shaping the evolution of our platform.
Become the go-to expert on Database Monitoring at Datadog, mastering both the: technical landscape and the customer experience.
Act as a technical stakeholder for our database Agent integrations (Postgres,: MySQL, SQL Server), advocating for customer needs with Product and Engineering and proposing changes to code, telemetry, and docs.
What they're looking for
- Develop robust internal runbooks, public-facing solutions, and reusable: debugging frameworks to scale knowledge and increase Technical Support Engineering autonomy.
- Shape readiness plans for upcoming DBM product releases, ensuring Solutions: teams worldwide are confident and technically prepared.
- A self-driven problem solver with an obsession for excellence and continuous: learning. You thrive in ambiguity, take initiative, and push beyond expectations.
- A strategic thinker who defaults to a client-centric approach, proactively: identifying opportunities to enhance customer experience while balancing technical feasibility.
