The opportunity
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
What they're looking for
- Strategically implement AI workflows to build scalable processes that generate and deliver insights faster
- Communicate customer insights across a range of audiences, from frontline: support to Product leadership, with clarity and a strong point of view
- Experience building and running a VOC program, as a PM or Manager, with a strong POV on what good looks like
- A background in a customer-facing function (Support, Success, or Sales: Support preferred)