The opportunity
HubSpot Academy is on a mission to be the place people go to learn how to start and grow a business. We offer a variety of educational and inspirational content — from lessons and full certification courses to live, hands-on workshops — that provides valuable business training to people all over the world.
What you'll do
Lead multiple live, interactive coaching sessions each week for groups of: customers focused on specific HubSpot tools, features, or use cases (e.g., Advanced CRM, Marketing Automation, Customer Agent, Loop Marketing plays)
Run sessions in alignment with standardized agendas and learning objectives: while adapting to the needs and questions of each cohort in real-time
Demonstrate growing expertise in facilitating workshops where customers work: on their real HubSpot challenges and leave having configured something concrete in their portal
Create supportive learning environments where customers feel comfortable: asking questions, sharing use cases, and learning from peers
Develop short educational videos, workbooks, and guides that complement small: group coaching topics and enable customers to review key concepts
Create practical resources that customers can reference when implementing: what they learned during coaching sessions
What they're looking for
- Design follow-up materials that reinforce session learning and support continued product adoption
- Collaborate with Instructional Designers and content creators to ensure: cohesive learning experiences across live and on-demand formats
- Design sessions and supporting content so customers leave with actionable: next steps and concrete configurations in their HubSpot portals
- Partner cross-functionality to understand which specific actions and sessions drive the largest usage movement
