The opportunity
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
What you'll do
Own a book of existing dealership accounts, with responsibility for retention, adoption, and revenue growth
Build and manage an expansion pipeline within your accounts by developing: trusted client relationships from first renewal conversation to signed expansion
Accurately forecast, track, and manage revenue, renewals, and churn risk with: multiple systems and tools (Salesforce, Claude, Gemini, Outreach, Google Suite, Mode, and Tableau)
Achieve quarterly retention and net revenue growth targets
Running quarterly business reviews, monitoring account usage and health data,: and re-engaging dormant users and rooftops
Be the primary point of contact and build relationships with multiple: decision makers across the dealership and dealer group
What they're looking for
- Establish collaborative relationships with Lyft Business customers and: demonstrate Lyft value to client-focused initiatives
- Facilitate training, account review, customer engagement, and customer success criteria
- Liaise with internal stakeholders, including Operations, Support, and: Product, to resolve client issues and drive the effectiveness of account initiatives
- Represent Lyft at marketing and trade show events
