Account Manager Lead - CorporateNew

ElevenLabs
Apply now

The opportunity

As the Corporate Account Manager Lead, you'll lead a team of Account Managers across our highest-velocity, highest-volume post-sales segment. You'll balance people leadership, strategic direction, and hands-on customer impact - driving excellence in post-sales outcomes and…

What you'll do

  • ElevenAgents enables businesses to deliver seamless and intelligent customer: experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

  • ElevenCreative empowers creators and marketers to generate and edit speech,: music, image, and video across 70+ languages.

  • ElevenAPI gives developers access to our leading AI audio foundational models.

  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

  • AI first: We use AI to move faster with higher-quality results. We do this: across the whole company—from engineering to growth to operations.

What they're looking for

  • + years of experience in Account Management, Sales, Customer Success, or: post-sales roles within SaaS, ideally with meaningful exposure to high-volume, transactional or corporate-segment books of business.
  • Proven track record of owning and exceeding revenue targets (renewals,: expansion, NRR/GRR, cross sell), with a clear commercial instinct.
  • + years of direct people leadership experience: managing AMs/CSMs, driving team quota, and developing talent through coaching and enablement. Passion for building a high-performance, feedback-driven culture grounded in accountability and customer impact.
  • Deep AI fluency: you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are ready to lead a team through a meaningful shift in how work gets designed and executed.
  • Strong player-coach mindset: comfortable managing accounts directly while leading others to excel in their own portfolios.
  • Expertise in post-sales methodologies and best practices (e.g. success: planning, adoption frameworks, ROI storytelling) adapted for a high-volume, scaled motion.
  • Strategic operational thinking: able to make sound calls on segmentation, playbook design, and process at scale as account volume grows.
  • Strong analytical and operational skills: adept at using data to identify performance trends, optimize workflows, and forecast outcomes across a large book.